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happy september, happy weekend!

september11 500x350 happy september, happy weekend!

from artist - Owen Gildersleeve

Fridays are hard. You’re at work or if you’re not at work, you still feel obligated to do some type of work. Once Saturday hits, you’re free! No responsibility, no guilt (hopefully.) Sometimes on Fridays I just need to smile and laugh. We’re going to do that today by reading some quotes from my new favorite blog – (The Customer is) Not Always Right. For those who work in Customer Service, bless your hearts. The CS reps who work for Shoplet are very patient and efficient but sometimes they just get slaughtered by customers. And sometimes WE are at that customer. (I’m sure I’ve made some customer service rep somewhere want to throw their phone across the room plenty of times.) Here’s some good ones:

—Story 1

(I’m a female. I’ve recently shaved my head for charity.)

Customer’s Son: “Mum, there’s a boy-lady!”

Customer: *distracted* “Is there darling?”

Customer’s Son: “Yes, at the counter.”

(The mother glares at me.)

Customer: “I see.”

Customer’s Son: “Can I be a boy-lady?”

Customer: “No. No you cannot.”

(They finish what they’re doing and as they’re leaving the mother calls me over.)

Customer: “I don’t care what you do at home, but if you want to pass for female in public, buy a wig. You’re corrupting the kids!”

—Story 2 (my favorite)

Me: “Sir, can I help you?”

Customer: “I need a cable.”

Me: “Ok. I’ll take you to our cables, what kind of cable do you need?”

Customer: “Uhm…. a cable. USB? I need to hook up a computer.”

Me: “Here are our USB cables, but could you be a little more specific?”

Customer: *getting angry* “These are not what I need at all! I need a cable! Are you deaf? I need a C-A-B-L-E. I need one for my computer.”

Me: “Sir, there are a lot of cables, if you could tell me what kind of thing you were trying to hook up?”

Customer: “Is there anyone else on the floor that can help me!? Maybe one of the computer guys? You’re obviously too stupid to understand.”

Me: “Sir, I am the only one on the floor at the moment and I am trying my best to help you find your cable.”

Customer: “Miss, why don’t you go back to the registers where you belong and bring me a computer guy?”

Me: “Sir, I am the tech person and would be happy to help you find your cable. Could you show me an example of what you mean?”

(The customer, extremely agitated, goes to a display computer.)

Customer: This is what I wanted! A cable!”

Me: “You mean a keyboard?”

Customer: “Um…yes.” *sheepishly leaves the store*

—Story 3

(Customer has been hovering around my register for the past few minutes.)

Me: “Can I help you find something, sir?”

Customer: “Do these gift cards have expiration dates?”

Me: “Nope, they’ll last until you feel like spending them.”

Customer: “Oh. Uh, where can I find the restroom?”

(As soon as I turn around and point to the bathroom, he grabs a rack of gift cards and sprints for the door, trailing cards behind him.)

Me: *yelling after him* “Sir, those don’t have anything on them until you purchase them.”

(He stops at the door for a moment, then sheepishly returns and puts the rack back.)

Customer: “Why don’t you guys have a freaking sign out saying they’re empty?!”

—Story 4

Customer: “Why do the Deluxe and the Hawaiian pizza cost the same? One has more toppings!”

Me: “To be honest, I’m not really sure. That’s just the way the company works, I guess.”

Customer: “Well, can I get a discount for the Hawaiian, then? It has five less toppings!”

Me: “Sorry, ma’am, but I can’t do that.”

Customer: *long pause* “You’re a cruel person.”

Me: “Come again?”

Customer: “Your people come here, give diseases, kill us all, steal our land, put our children in residential schools, and now this!”

These stories are addicting! Keep reading here and have a great weekend!

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