the worst suggestion box ever by Jessica Hodges
I wandered over to the sales area a few days ago and noticed this awesome suggestion box. Let’s talk about what’s wrong here (and to be honest I have no idea why it was put up or anything about it.) First. It’s made of clear plastic, which means you can see anything your co-workers stick in there. Second. You can’t really tell from the picture but there is no top or closure on this thing. So once you see the notes in there you can just pull them out and read them.
Obviously this is a terrible example of a suggestion box but in case you actually want to have one at your work – here’s few easy steps from eHow:
- Prepare your suggestion box. If you are using a physical box, cut a hole in the box large enough to drop in slips of paper, but not large enough to take them back out with any amount of ease. Make sure the box fits in whatever area you intend to place it. If you are using virtual suggestion box software, configure it to send you emails when users send suggestions.
- Place a sign prominently at your office letting customers know you want suggestions to improve your service. Make sure the sign is large enough to be easily seen by the customers
- Place slips of paper and pencils beside or on top of the suggestion box, if you are using a physical suggestion box. Make sure users have everything they need to make suggestions. If you are using virtual suggestion box software, provide your web or email address on slips of paper for users to take with them
- Set up a schedule to regularly check your suggestion box, then leave it alone. The idea of a suggestion box is not to consume all your time as you obsess over its contents. Simply let it do its job. Check on it at the end of the week.
- Resist the urge to become defensive when you read the suggestions. If your customers think you take too long to provide service, even if you are moving as fast as you can, take the customer suggestion into consideration. Consider what the customer is telling you about his experience, don’t focus on the negative words he uses.
- Follow up with the customer to discuss the problem further, if the customer left a name and phone number or email address on his suggestion. After you have implemented changes to address his suggestions, let the customer know. This goes a long way toward customers feeling free to leave suggestions
See below for some of the tricky suggestion boxes we carry and let us know what you think! Do you like/dislike suggestion boxes? Are they still a good idea or just corporate’s idea of a good idea?
Find more Suggestion Boxes at the Find.com!